FAQ
About HEYSHAPE
HEYSHAPE is a shapewear and activewear brand built on one belief: confidence, comfort, and community go hand in hand. Our garments are engineered with 360° Snatch technology — fabric that follows the natural contours of your body to deliver a smooth, flattering silhouette without sacrificing freedom of movement. From everyday essentials to standout looks, HEYSHAPE is designed to make you feel powerful in every move.
HEYSHAPE ships globally and maintains return facilities in both the United States (North Hills, CA) and Poland (Brzeznio), making it easy for customers worldwide to shop and return with confidence.
Our customer support team is here to help! Reach us by email at support@heyshape.co and we'll get back to you as quickly as possible. For the fastest response, include your order number in the subject line.
Sizing & Fit
Use our Size Chart to find your perfect fit. Here's a quick guide:
- XS — US 0–2 | EU 32–34 | UK 4–6
- S — US 2–4 | EU 34–36 | UK 6–8
- M — US 6–8 | EU 38–40 | UK 10–12
- L — US 10–12 | EU 42–44 | UK 14–16
- XL — US 14–16 | EU 46–48 | UK 18–20
- 2XL — US 18–20 | EU 50–52 | UK 22–24
- 3XL — US 22–24 | EU 54–56 | UK 26–28
If you're between sizes, we recommend sizing up for extra comfort.
360° Snatch is our proprietary fabric technology that wraps and conforms to the full shape of your body — not just from the front. The fabric stretches in every direction, hugging your curves while providing targeted compression that smooths, lifts, and flatters your silhouette from all angles. Unlike traditional shapewear that can feel stiff or restrictive, 360° Snatch moves with you so you never have to sacrifice comfort for confidence.
Our shapewear is designed with a snug, compressive fit — this is intentional! The garments are true to size, but the compressive nature means they will feel firmer than regular clothing. If you prefer a lighter compression or are between sizes, we suggest sizing up. Always refer to our Size Chart before ordering.
We carry sizes XS through 3XL to celebrate every body shape and size. Our full range covers US sizes 0–24, EU sizes 32–56, and UK sizes 4–28. We're committed to inclusive sizing so every customer can experience the confidence and comfort of HEYSHAPE.
Yes! Size exchanges are available within 14 days of delivery, provided the item is unworn, unwashed, and in its original packaging. To start an exchange, email us at support@heyshape.co with your order number and the size you need. Please note that return shipping costs are the customer's responsibility.
Products
HEYSHAPE offers a versatile range of shapewear and activewear styles, including:
- Bodysuits — full-body shaping from bust to hip
- BBL Shorts — targeted lift and compression for the hips and glutes
- BBL Jackets — sculpting coverage for the upper body and waist
- Seamless Bras — all-day comfort with invisible support
All styles are available in multiple colorways including Black, Red, White, and Pink.
Absolutely. HEYSHAPE garments are engineered for all-day comfort, not just special occasions. Our breathable, moisture-wicking fabrics are designed for ultra-sensitive skin to prevent irritation, so you can wear them from morning meetings to evening outings. The 360° Snatch fabric moves freely with your body, making them ideal for both active and everyday use.
To keep your HEYSHAPE pieces looking and feeling their best:
- Machine wash cold on a gentle cycle, or hand wash
- Use a mild detergent — avoid bleach or fabric softeners
- Lay flat to dry or hang dry — do not tumble dry
- Do not iron directly on the fabric
Proper care extends the life of the compression fabric and helps maintain the shape and stretch of your garment.
Yes! Our shapewear and seamless bras are designed with smooth, flat edges that disappear under clothing. The seamless construction eliminates visible panty lines (VPL), so you can wear fitted dresses, leggings, and tailored outfits with total confidence knowing nothing shows through.
Orders & Shipping
HEYSHAPE ships worldwide! Whether you're in the United States, Europe, the UK, Australia, or beyond, we've got you covered. Shipping rates and estimated delivery times are calculated at checkout based on your location.
Delivery times vary by destination. As a general guide:
- United States: 5–10 business days
- Europe: 5–10 business days
- Rest of World: 7–14 business days
During peak periods (sales, holidays), please allow a little extra time. You'll receive a shipping confirmation email with tracking details once your order has been dispatched.
Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. If you haven't received your tracking email within 3 business days of ordering, check your spam folder or contact us at support@heyshape.co.
We periodically offer free shipping promotions — the best way to know when they're live is to sign up for our email list or follow us on social media. Current shipping rates and any active promotions are always displayed at checkout before you complete your purchase.
Returns & Exchanges
We accept returns within 14 days of delivery for a full refund, store credit, or size exchange. To qualify, items must be:
- Unworn and unwashed
- In their original packaging
- Free from any signs of wear or damage
Please note that return shipping costs are the customer's responsibility. View our full Refund Policy for complete details.
Here's how to start a return or exchange:
- Email support@heyshape.co with your order number and reason for return
- Wait for our team to confirm and send you return instructions
- Take a clear photo of all items inside the package at the shipping facility before sending
- Pack the item securely in its original packaging and ship it to the address provided
Photo verification is required to ensure a smooth refund process — returns without photos may cause delays.
Once we receive and inspect your returned item, we'll process your refund within 7 business days. After processing, refunds may take an additional 1–2 billing cycles to appear on your credit card statement depending on your bank. We'll send you an email notification as soon as the refund has been issued.
We're so sorry if this happened! Please follow these steps:
- Inspect your order immediately upon arrival
- Take clear photos or videos of the damaged or incorrect item and its packaging
- Email the documentation to support@heyshape.co within 14 days of receiving your order
If the damage or error is confirmed on our end, we'll arrange a replacement or full refund at no cost to you. We want to make it right!
Wearing & Results
Good shapewear should feel snug and supportive — like a firm hug — not painful or restrictive. With HEYSHAPE's 360° Snatch fabric, you should feel gentle compression that smooths and shapes, while still being able to breathe deeply, sit comfortably, and move freely. If it's cutting into your skin, causing discomfort, or restricting circulation, try sizing up.
Yes! HEYSHAPE is designed for daily wear. Our breathable, moisture-wicking fabrics are gentle on sensitive skin and engineered to stay comfortable for extended periods. Many customers wear their HEYSHAPE pieces as everyday activewear or seamless underlayers. Listen to your body — if you feel any discomfort, take a break and ensure you're wearing the right size.
HEYSHAPE works beautifully under virtually anything — dresses, skirts, trousers, jeans, and fitted tops. Thanks to the seamless, no-VPL construction, our garments are virtually invisible under even the most fitted silhouettes. Our bodysuits double as tops on their own, while our BBL Shorts layer seamlessly under any bottom. Style them however feels most confident to you!